Help Desk Technician

Oakland-Fremont-Pleasanton Metro Area, California

Post Date: 04/20/2017 Job ID: JN -042017-3410

Job Description
Our Client, a leader in their industry, is looking for a help desk technician in its East Bay location for a long-term contract position. The successful candidate will primarily troubleshoot and manage level one IT support issues for internal employees.
  • Provide professional, courteous, and friendly level one IT support
  • Troubleshoot and resolve a wide range of IT issues regarding hardware, software and networking issues
  • Respond to help desk issues via a ticketing system, walk-up requests, and phone reach outs
  • Escalate IT issues as need be
  • Assist with the on-boarding of new employees
  • Computer related degree preferred but not required
  • 2 years of experience in an help desk role
  • First rate customer service skills
  • Knowledge of Windows operating system, desktop applications, PC and printer hardware
  • Friendly personality with a can do attitude
  • Excellent follow up skills
  • Exceptional communication skills both written and verbal
About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!

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