Sr. ServiceNow Developer

San Jose Metro Area, CA

Posted: 01/27/2021 Job Number: JN -012021-4556

Job Description

Our fast-growing San Francisco/Bay Area based client is in need of a ServiceNow Developer .

Handle incidents per published SLAs
Ensures system stability by leading required maintenance schedule
Addresses system issues impacting SLAs
Knowledge of HTML, CSS, Javascript, AJAX
Knowledge of MVC (Model View Controller) architecture
Experience of one popular web framework - React, AngularJS
Understanding of how to work with DOM
Ability to develop web services and host on a micro service framework
Understand and abide by RESTful API guidelines
Follow standard methodologies of software development - logging, unit testing, code reviews etc.
Implement ServiceNow workflows that integrate with external web services (API Webhooks)
Design and develop a workflow framework that can be applied to many workflows
Dedicatedly find new opportunities to improve our current manual processes
Design and Implement database schemas based on ACID concepts
Understand CRUD operations to integrate with external databases
Experience MySQL / SQL Server & NoSQL / Relationship DB is a plus
Understand the customer enhancements requests, business requirements and outcomes
Documents business requirements, success criteria and business goals and objectives. Uses this information to prioritize the enhancement backlog
Converts business requirements into an initial design and provides capacity and budget estimates (+/- 50%)
Delivers enhancements on time and on budget (+/- 5%)
Handles capacity allocated between maintenance, incident management and enhancement delivery
Develops a quarterly plan for enhancements committed for delivery and gets alignment from customers and IT leadership
Provide standard methodologies for guiding adoption and influencing the customer to make investments in the solution
Define the services that ServiceNow delivers and gets alignment with customers on service definitions, SLAs and critical metrics
Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements and additions to the ServiceNow ecosystem that aligns with the longer term goals and objectives of IT and SNOW s customers

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing in mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!

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