Business Process Analyst (SaaS)

San Jose Metro Area, CA

Posted: 10/31/2019 Job Number: JN -102019-4427

Job Description

Our fast-growing San Francisco/Bay Area based client is in need of an experienced Business Process Analyst (SaaS) for an exciting long term contract opportunity in Sunnyvale, CA.

Business Systems Analyst (BSA) acts as liaison between IT and business functions, to help build solutions that facilitate VMware operate more effectively and efficiently. Solution focus areas include supporting CRM features and understanding the peripheral systems that drive CRM functionalities. Candidate will drive the identification, implementation, and modification of business systems to meet user needs and comply with company standards and guidelines.

Works on advanced business systems projects, and is responsible for the complex analysis and requirements definition for applications that automate business processes.
Has a thorough understanding of the business functions for which applications are used, interfaces with Business and IT cross function teams to identify and resolve business systems problems, and consults with various users to identify potential improvements.
Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CRM domain
Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CRM implementations
Leverage business knowledge and expertise to drive business process improvements
Facilitate requirements gathering and process mapping workshops
Perform gap analysis: as-is vs to-be
Document functional business requirements, process flow diagrams, and business cases
Key contributor in cross-functional teams, BRD review, development plans, and roadmap development
Conduct Solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
Create and deliver high quality presentations
Demonstrates ability to get things done thru influence and relationship building.
Leads and applies industry standard project management techniques for small to medium size projects.
Assists planning projects/programs, and supports business process redesign and IT architecture changes.
Preparation of user documentation and training documentation as necessary
Experience with multiple software delivery lifecycle methodologies such as Waterfall and Agile

4+ yrs. experience of successful software project implementations with at least 2 years related to Order management for SaaS
Top CRM applications specific experience required, SalesForce, Oracle, SAP
Must possess strong technical background, analytical, and problem-solving skills
Must be able to manage multiple priorities and complex tasks in a dynamic work environment
Must possess strong communication and interpersonal skills
Experience in hands on design, prototyping, development, configurations, testing and other implementation activities
Experience performing detailed gap analysis, and preparing as-is & to-be process documentation
Experience preparing end-user documentation and conducting end-user training
Experience leading distributed teams to design architecture and requirements for and oversee development of packaged and integrated solutions
Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation and may require collaboration across multiple functional/technical teams
Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
Experience with upstream & downstream processes & solutions to CRM capabilities such as MDM (Customer, contact, company, product Master), Billing, Invoicing and Booking is a big plus.
Independent self-motivated ability to learn on the job
Business Analysis experience in a high-tech (preferable software) company highly desirable.
4-year Bachelor degree in Information Systems, Computer Science, Business management or related discipline. Advanced degree would be a plus
Industry Business Analyst certification would be a plus
Salesforce, Oracle certifications would be a plus

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing in mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!

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