Client Services Engineer - Audio Visual

San Francisco Metro Area, CA

Posted: 11/17/2022 Job Number: JN -112022-4772

Job Description

Our client, an autonomous vehicle organization, has an immediate need for a Client Services Engineer - AV to join its Foster City, CA based operations. This role will be onsite in Foster City.

  • Provide support for all company internal audio visual equipment including conference room displays, cameras, speakers, controllers, and cabling.
  • Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
  • Perform physical sweeps of conference rooms and digital signage to verify functionality.
  • Evaluate and implement new hardware and software solutions.
  • Troubleshoot issues in real-time during live events both in person and remotely.
  • Create and maintain documentation for internal team processes and user-facing support articles.
  • 1-5 years in a similar AV or IT support role.
  • Excellent verbal and written communication skills.
  • Experience running live company events streamed to multiple locations.
  • Experience managing Zoom Rooms and relevant conferencing hardware.
  • Familiarity configuring iOS, macOS, or other meeting room controllers.
  • Basic knowledge of networking concepts and troubleshooting connectivity issues.
  • Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and company events.
  • Experience providing white glove executive support preferred.

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!
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