Help Desk Analyst

Detroit Metro Area, MI

Post Date: 05/17/2018 Job ID: JN -052018-3656
Our exciting, fast growing Global Client is in need of a part time (15-30 hours a week) Level I-II Help Desk Analyst on a contract to hire position at its Ann Arbor office. The successful candidate will primarily support end users in a fast-growing environment. You must be able to effectively communicate with users of varying levels of technical expertise.

  • Provide end to end user support, resolving tickets patiently and with tact.
  • Troubleshoot issues with Mac OS and Chrome systems and google applications.
  • Deliver timely remote and onsite technical support for end users via phone, email, and IM, and implement corrective solutions.
  • Communicate status to all parties.
  • Light windows server maintenance (patching/troubleshooting).
  • Work with various technology groups to determine ultimate resolution.
  • 2+ years of Help Desk experience.
  • Experience supporting both Mac OS and Chrome systems.
  • Advanced knowledge of Google applications.
  • Must have experience troubleshooting issues with video conferencing software (BlueJeans would be a huge plus).
  • Advanced experience repairing printers, desktops and tablets.
  • Passion for troubleshooting and a love for providing high touch, "white glove" service with the unparalleled communication necessary to do both.
Nice to Have:
  • Experience with Microsoft remote desktop.
  • Past experience working in a Linux environment would be a plus.
About Vivo:

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

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