IT Technician

Virginia All, VA

Posted: 02/02/2024 Job Number: JN -022024-4840

Job Description

Our client, a Cyber Security company, is looking for an IT Technician that has a demonstrated history of excellent customer service, sense of urgency, and able to multitask with minimum supervision. You will be the local on-site face of the technology department, supporting local and remote employees across multiple countries. This is an onsite contract opportunity in Tysons Corner, VA

  • Advanced troubleshooting: hardware break fixes, network print solutions (desktop/laptop, printer, mobile device, and network peripherals.
  • Providing technical support for local and remote users
  • Configuration and Deployment of Windows and iOS computers
  • Prepare, ship and receive computers and accessories.
  • Maintain stockroom inventory and ensure all assets are accounted for.
  • Assist with procurement of new hardware and the proper disposal of aged hardware.
  • Timely and consistent completion of assigned tickets and requests, ensuring accurate and complete information.
  • Assisting users with VPN connection troubleshooting and managing two factor authentication for new and existing employees.
  • Audio Visual (A/V) support (Google Meet - Logitech) and troubleshooting
  • Work with the network team to resolve issues (WIFI, DHCP, DNS, VLAN, Switch Ports).
  • Provide hands on assistance for other technology teams when needed
  • Ability to interact with executive leadership to resolve Level 3 critical issues

  • 5+ years of advanced IT technical support with Windows and iOS devices, operating systems, and office applications.
  • Experience with Tanium desktop and mobile device provisioning, Microsoft InTune, AutoPilot, Azure, and Jamf
  • Experience with image management, Desktop / Mobile Device provisioning
  • Exposure to Identity Management tools like Okta and Duo
  • Understands VPN solutions
  • Experience working with hardware, shipping and e-waste vendors
  • Experience working with local remote users at all levels
  • Has supported via remote access tools like LogMeIn

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!

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