Opportunities

SFDC BSA (CRM)

Oakland-Fremont-Pleasanton Metro Area, CA

Posted: 08/05/2022 Job Number: JN -082022-4754

Job Description

Our client, a digital cell biology company, is has an an exciting contract to hire opportunity for a SFDC BSA to help support a CRM implementation for their organization.

Key Responsibilities:
  • Develop, maintain, and document a current knowledge of the organization s business system portfolio in Microsoft Dynamics and Salesforce
  • Support company implementation of Salesforce CRM
  • Be the primary point of contact for each business group using these applications, for support and to translate business requirements.
  • Maintain the business system applications for departmental stakeholders.
  • Support end-user requests for new searches, reports, KPI s, and dashboards.
  • Ensure ongoing alignment to functional and technical requirements, system configuration, data integrity, and all system-related policies and procedures.
  • Monitor and ensure proper access for all roles.
  • Monitor end-user usage of systems, tracking performance, and maintaining system documentation.
  • Ensure system compliance with company policies, procedures and protocols for system standards, customizations, and changes.
  • Identify and develop process improvements and data validation rules to enforce company data policies, procedures, and efficiencies.
  • Plan, review, and revise configurations and customizations of business systems, as needed to meet evolving needs of the business.
  • Develop, test, and deploy customizations, custom objects, new functionality based on evolving business needs.
  • Provide ongoing training materials to ensure adoption, meet end-user training needs, and sometimes deliver training in conjunction with departmental stakeholders.

Requirements:
  • 5 years of experience in business/process analyst roles, enterprise application support, project management, systems implementations, systems integrations
  • Successfully completed a complex implementation and post process ownership
  • Microsoft Dynamics and Salesforce CRM experience
  • Experience with databases, SQL development, data integration, and analysis.
  • Detailed understanding of software industry business practices as related to Accounting and Project Management
  • Previous experience working in a SOX environment and communication with internal and external audit functions.
  • Exposure to other Accounting, Sales Force Management and Marketing business practices such as Payroll, Expense Tracking, Multi-currency, Commissions, Returns, Team Selling.
  • Strong problem-solving skills
  • Strong Communication skills
  • Ability to transform end-user needs into technical and functional requirements
  • Excellent customer service skills; ability to form relationships both externally and internally

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!


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