Our exciting, fast growing client is in need of a Senior NOC Technician at its Detroit headquarters. This will be direct-hire role. The Sr. NOC Technician will attempt to resolve incidents quickly and in a professional manner. The network operations center is a 24 by 7 environment, so Sr. NOC Technicians need to be available to work any shift that is required. The Sr. NOC Technician must be able identify possible correlations between single Incidents and a larger undiscovered problem.
Responsible for the 24x7x365 monitoring of all network systems
Answer client calls, create tickets and perform initial triage for incident resolution
Serve as the point of escalation to assist Jr. NOC Technicians in resolving network incidents
Identify customer impact, create Incident tickets and troubleshoot to determine root cause
Resolve the incident if possible by utilizing documented processes and procedures
Communicate directly with residential and business clients to provide updates as necessary
Must have at least 5 years of NOC experience
Basic understanding of network Routing and Switching principles
Ability to multi task during busy periods
Experience working the midnight shift would be a huge plus
Nice to Have:
Experience installing Fiber Jumpers
Cisco or Juniper networking experience
Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing in mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time and that our candidates and employees thrive when given honest feedback and an opportunity to grow.
Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.
Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.