Opportunities

Technical Support Specialist

San Jose Metro Area, CA

Posted: 10/22/2020 Job Number: JN -102020-4524

Job Description

Our client, a growing specialized health service provider, is looking for a contract to hire Technical Support Specialist to join its Santa Clara, CA Team.

Responsibilities
  • On-boarding of all new hires by preparing and shipping equipment and conducting new hire orientation
  • Deliver support for reported problems with desktop computers, laptops, peripherals and mobile devices
  • Install and configure desktop computer hardware, software and peripherals that may include working with vendors to troubleshoot and resolve issues
  • Perform regular maintenance and update operating systems while minimizing downtime and increasing productivity and creating and maintaining a variety of computer images for Windows systems
  • Provide mobile support for iOS and Android
  • Follow SOP documentation and escalate issues to higher level staff
Requirements
  • 3-5 years of experience supporting end users
  • Working knowledge of MS Office suite, imaging software and internet browsers
  • Network and connectivity troubleshooting experience
  • Experience with Network hardware
  • Experience supporting Windows
  • Active Directory experience
  • 25% travel required between offices (Santa Clara, Santa Cruz & Gilroy)

About Vivo

Having been in business since 2006, Vivo is a full-service recruiting and consulting company, specializing on mid to senior level technology resources. Our brand promise is simple: we get people. We get that our clients don t want to waste time, and that our candidates and employees thrive when given honest feedback and an opportunity to grow.

Whether you re onsite at our Pleasanton headquarters or working for one of Vivo s clients the best brand names out there our promise to you is unwavering: we will treat you like you are our most important employee.

Do you think you get people get what they really need, and get how to deliver? We re not perfect but we re accountable. We re not in 32 countries, but we are in the heart of it all. So, if you are looking for a flexible, fun and high-energy work environment, along with the opportunity to work with some of the world s technology leaders, we can t wait to talk to you.

Vivo We Get People!


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